Repairs

Procedure Guideline

❶
Request RMA number

Goods for repair must be registered with Phoenix in advance.
To ship a defective item, an RMA number issued in advance by Phoenix is required, which you can request here.

Please note our General Terms and Conditions (GTC):

Your information

Information about the defective device

NOTE: For devices without a serial no. and without an existing invoice no. please enter “0000” and use the current date.

Detailed error description

4 + 0 = ?

❷
Complete the RMA document

After your application has been processed, you will receive a confirmation email with a
RMA document and a unique RMA number for your defective device.
Complete the RMA document and sign it.

❸
Send defective item

Attach the completed and signed RMA document including the RMA number provided by us to the defective item and send it to:

PHOENIX Professional Audio GmbH
Hermann-Oberth-Str. 12
83052 Bruckmühl
Germany

* * *

Please note the return policy in the RMA document as well as the information on the repair costs in § 10 of our General Terms and Conditions.

If you have any questions about repairs, our support team will be happy to help you:
Tel: +49 (0) 8062 – 90 849 82 or email: RMA@phoenix-pa.com.